We try to maintain a high standard, but occasionally misunderstandings and errors can occur. If you are not satisfied with the service you have received, we would be grateful if you could bring it to the attention of the practice manager, Mrs April Jefferson. We would hope to be able to resolve the matter through informal discussions between you, your doctor and/or the practice manager or others concerned.
The practice manager will be happy to give written details of our full complaints procedure on request.We are grateful for any constructive suggestions about how we can improve the service we offer. Please write to the practice manager with your views. Help us to help you.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the 'six principles for remedy' in relation to complaints handling and involves:
1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting farly and proportionately
5. Putting things right
6. Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London, SW1P 4QP
You can also refer to our complaints patient leaflet: