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Latest News

20th May 2020

Watch out for coronavirus scammers

Devon, Somerset and Torbay Trading Standards Service are warning people about scammers who are capitalising on Coronavirus. Scammers and doorstep traders are exploiting people’s fear and anxiety with false testing kits and people posing as helpers or volunteers.

Devon, Somerset and Torbay Trading Standards Service are warning people about scammers who are capitalising on Coronavirus. Scammers and doorstep traders are exploiting people’s fear and anxiety with false testing kits and people posing as helpers or volunteers. Financial scams include false donation schemes like a ‘COVID-19 vaccine’, fake holiday refunds and fake calls from people claiming to be your bank or other financial service.

If you see or hear anything suspicious contact the Citizens Advice Consumer Helpline on 0808 223 1133.
For more advice visit
www.devonsomersettradingstandards.gov.uk


23rd of March 2020

1

Due to the current COVID-19 pandemic, as advised by the government for infection control, we are operating controlled access to the surgery.

Admission is by appointment only.

Please phone the surgery should you need to speak to a GP and we will try to call you back as soon as possible.

 


19th of March 2020

Dear Patients

We have made the decision to restrict access to the surgery to patients by ensuring that they are assessed by a clinician first. This is for the safety of all patients and our staff. All requests for face to face appointments with a GP will be assessed by telephone first.

Going forward we will be changing regular reviews to telephone consultations where possible including any appointments already booked over the next few weeks. We will also be exploring the use of video consultations and online consultations.

With regards to nurse appointments, at the moment we are continuing with childhood immunisations, necessary dressings, smears, and monitoring of patients on high risk medications (e.g. warfarin and methotrexate). The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews.

We will not be offering ear syringing procedures for the time being.

With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. We will reject any early requests. We will be moving patients to electronic prescribing to reduce patients entering the surgery to collect paper prescriptions. We will be moving our repeat prescription request box to outside the building to reduce patients having to enter the building. To reduce patients movements please use the NHS app to order repeat prescription, we will temporarily be happy to take repeat prescription request over the phone or via email, please provide your name, address and date of birth with the medication requested as well as which pharmacy you would like to collect your prescription from (prescriptions will not be available to collect from the surgery) 

Finally, we ask that you are understanding when dealing with all members of our team. They are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.

Thank you for your support and understanding.

The Partners

Essex House Medical Centre

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